Customer Service in Malaysia....... (especially food industry) SUX BIG TIME!!!!!!!
I rant about
it a while ago.....
but after Sunday's incident, I decided to rant more, just haven't been having enuff time to do so.
It happened one lazy Sunday evening, I had just came bak from the gym, lazing around.... Suddenly sis ajak to go and look for food (she had wanted pizza, but I disapproved cos muak...I eat pizza at least once a month at the office...jelak liao)
Anyways, I'm more of a cina-ahmoi kind,.... Will normally suggest chinese food, bro and sis, are more inclined to choose Western/mamak. So we drove out.... Wanted to eat the chicken rice at a corner coffee shop Nanking in Tai Pan (the other end of McDonald's), unfortunately it was closed.. bugger!!!! ok lor no choice... round round round..... KFC?? both of us had our quota for the week liao.....
next .... McD's la wat else....
Ok la.... so she pulled over....
walked in and lined up, being the kiasu Malaysians that we are, we both stood in line separately (this way so that we see who gets served the fastest.... DON'T tell me you ... yeeah.. YOU... neva dunnit)
Anyways, chit chatted about what we wanted to order, a young lady on our left (sis and mine lar... duhhhh) signalled for us to go over (she'd just open a counter)
So we sauntered to that counter... la dee da...sis had to meddle wif her phone or something, so....
I ordered single Grilled Chicken Foldover for bro (decided not to take the drink and fries - fattening maaaa)
then was uhmmmmmmm ahhhh-ing wat I wanted when sis asked what I've ordered so far.....Gave me a racket for not ordering the meal set for bro (cos it won't be enuff for him without the fries and drink)
So ok lor..... take the meal for bro... So we looked at the gal and said... 'scrap it... We want the Grilled Chicken Foldover Meal'
She look at both of us and said: Oh.... tak boleh
Huh ???? tak boleh? wat do you mean by tak boleh??
me and sis looked at each other..... bloody hell.... wat does she mean by tak boleh ???
So we were like... ?? I wanna order the grilled foldover chicken meal, just get your supervisor over and cancel the single Grill foldover order and key in the meal.
'oh... kalau kita nak cancel, kita kena tulis surat.....
I was like... so farked up man... It can be damn scary to see me in that mood. I think my sis oso a bit scared that I might blow up.
*thinking*BLOODY HELL!!!! I've been in frequenting this outlet more than 10 years, Don't YOU bloody tell me you can't cancel.....you just get your supervisor to come and swipe her oh-so-important card and...voila...done!
So sis was like.... okayyyy... fine....then I told her I was intending to order mine a meal set anyways, then can give bro the fries n drink la....
So we ended up not putting up a fuss, and continued ordering our stuff, sis kept nudging me to take down her name.... were squinting our eyes to see it... We FINALLY got it..... it's NORZIE!!!
I told my sis.... Ho Ho Ho!!! I'm sure as hell gonna bring this up to the management!!
The aftermath: We went home.... I think we told the story like more than 5x liao... We told it once to Bro, then to mom, I came to work and spilled it out on colleague and boss.
I mean..... WTF!!!I've been in McD's for as long as I can remember... since kiddos.... And she bloody tells me that she can't cancel ??
TIUuuuuuuuuuuuuuuuu KNNCCB!!!!
I hafn't complained yet.... I'm gonna do so tonite.... (receipt left at home)
SO..... if you're down in TaiPan McDs and you see a gal the height of 5'4 and waving to you to her counter, DO NOT (I repeat.... DO.NOT!!) Go to her.....
UNLESS you wanna haffa ball, go to her counter, did wat we did (as in order something which you don't want, and say you wanna cancel it. see wat she says....) If she says we can't cancel, haf to write letter, bla bla bla, turn round, and leave!!! get her stuck there wif .... A LONG list of items...