interesting Quote

Read this somewhere...

Know your Customers
It is not your customer's job to remember you. It is your obligation and responsibility to make sure they don't have the chance to forget you.
-Patricia Fripp-


I love the way this lady quoted this....
Those in Customer service line shud take heed of this and make this their mantra.

I've gone to Patricia's website... kewl lah... hafn't heard of her before, but seems like a Dynamic lady... Go check out her site.... HERE...